Frequently Asked Questions
What are Ciryana candles made of?
All Ciryana candles are hand-poured using 100% vegan soy wax, natural cotton wicks and premium fragrance oils. They are free from parabens, phthalates and animal products.
How long do Ciryana candles burn?
Our Small (150g) candles burn for up to 35 hours, Medium (300g) for up to 65 hours, and Large (500g) for up to 100 hours. Burn times depend on conditions and care.
How should I care for my candle?
Trim the wick to 5mm before each burn. On the first burn, allow a full melt pool to form. Never burn for more than 4 hours at a time. See our full Candle Care Guide.
Do you ship internationally?
Yes! We ship to Germany, across the EU and worldwide. See our Shipping & Returns page for details.
How long does delivery take?
- Germany: 3-5 business days
- EU: 5-10 business days
- Worldwide: 7-14 business days
Can I return my order?
We accept returns within 14 days of delivery for unused, unopened products. Please contact us at info@ciryana.com to arrange a return.
Do you offer gift wrapping?
All our Gift Sets come beautifully packaged and ready to gift. For individual candles, please contact us and we will do our best to accommodate.
How do I use my discount code?
Enter your discount code at checkout in the 'Discount code' field. Use CIRYANA10 for 10% off your first order, or GIFT15 for 15% off orders over €60.